Two real experiences compared: delays and hassle without LHost, a quick and easy return process with LHost.
Two real experiences compared: delays and hassle without LHost, a quick and easy return process with LHost.
“Last summer, the hotel had a really hard time getting our things delivered back to us. If they'd been connected to LHost, everything would have been much simpler.”
We didn't write this. A guest did, after experiencing two different ways of recovering forgotten belongings from a hotel.
On a previous trip, the hotel had to organise the return itself, resulting in delays and complications. This time, the property was connected to LHost, and the guest received a link to arrange the return of the forgotten item.
His description of the experience? “Quick and easy.”
The hidden workload behind hotel lost & found
Finding a forgotten item is only the beginning.
Without a dedicated system, hotel staff may have to exchange multiple emails with the guest, contact couriers, compare shipping options, calculate costs, arrange payment and track the parcel.
All of this takes valuable time away from what matters most: hospitality and the guests currently at the property.
With LHost, the process becomes simple
LHost automates the return process. The platform identifies available courier solutions, calculates the shipping cost, manages payment directly with the guest and provides shipment tracking through to delivery.
The guest pays the shipping cost, while the service is completely free for the hotel.
The benefit goes beyond logistics. Hotel teams recover valuable working time while guests receive a straightforward solution for getting their belongings back.
And sometimes the best proof comes directly from the guest:
“I think more hotels should sign up.”
How many hours does your front office or guest relations team spend every year managing forgotten belongings?
With LHost, that time can go back to the guests standing in front of them today.
Want your guests to enjoy the same “quick and easy” experience? Register your property with LHost for free.
